Shipping Policy

At DrypScent, we take great care in preparing and delivering your fragrance samples so that they arrive quickly, securely, and in perfect condition. Please review our shipping policy below for details on order processing, delivery times, tracking, and what to expect with your shipment.

Order Processing

• All orders are typically processed within 48 hours (2 business days) after payment is received.

• Orders placed on weekends or holidays will begin processing the next business day.

• During peak periods (such as holidays, sales events, or product launches), processing times may be slightly extended.

Domestic Shipping (United States)

• Standard shipping within the U.S. generally takes 5–7 business days, depending on your location and carrier service.

• Expedited shipping options may be available at checkout for faster delivery.

• Shipping rates are calculated at checkout and may vary depending on the size of your order and destination.

International Shipping

• At this time, we primarily ship within the United States. If international shipping becomes available, it will be clearly noted on our website.

• Customers are responsible for any customs fees, duties, or taxes that may apply in their country of residence.

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• You can use this tracking number to monitor your shipment’s progress directly through the carrier’s website.

• Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Delivery Issues

• We work closely with our carriers to ensure safe and timely delivery. However, once a package has been shipped and scanned by the carrier, DrypScent is not responsible for delays caused by weather, shipping errors, or other circumstances outside of our control.

• If your order is marked as delivered but you have not received it, please first check with neighbors, building management, or your local post office. If you are still unable to locate your package, contact us at support@drypscent.com within 48 hours of the marked delivery date. We will assist you in opening a claim with the carrier.

Damaged or Incorrect Orders

• If your order arrives damaged, incomplete, or incorrect, please reach out to us within 48 hours of delivery at support@drypscent.com. Be sure to include your order number and clear photos of the issue so that we can resolve it promptly with a replacement or refund.

Address Accuracy

• Please ensure that your shipping address is entered correctly at checkout. We cannot guarantee changes once an order has been placed, and DrypScent is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

Our Commitment

At DrypScent, your satisfaction is our top priority. We want every order to arrive on time and in perfect condition. If you encounter any issues with shipping or delivery, our support team is here to help make it right.